Photoshop CS6 Crashing? It Might Be The Crop Tool

Photoshop CS6 has been crashing on me. The reason, as you will see when you read this, is a specific situation but one that has affected me and might be the rea

Me:
I have had Photoshop CS6 for a couple of years. I use it daily on a Mac running El Capitan. About three weeks ago Photoshop started crashing – particularly when I clicked OK after using the colour picker. But it can also run OK for several colour picker ‘clicks’ and then crash. Just now it crashed without me even touching the colour picker. Following advice from Pete Green of Adobe. at the weekend I uninstalled and used the cleanup tool and reinstalled – and it is still doing it. Pete suggested I attach a crash report, which I am pasting in here.

Chris Cox (Senior Computer Scientist at Adobe):
That’s an obscure issue that took a long time to figure out (cause and effect were very far apart), and was fixed in Photoshop CC 2014. Bottom line: caused by the crop tool, but doesn’t show up until you change a color.

Me:
I do not understand how the issue can only show itself now when I have been using CS6 – including the crop tool – for a long time without issue.

Is there a patch?

Chris Cox:
This bug was in Photoshop for a while, but it was very difficult to diagnose because the cause and effect were very far apart, and the specific cause far from obvious. We know that it was caused by using the crop tool, then later changing the colors.

Again, this is fixed in Photoshop CC 2014.

Me:
I still don’t understand how a bug can surface after two years of using the product and not before. I use CS6 daily and this issue only started happening a few weeks ago. To me that suggests that the issue has been introduced by some other factor, such as an update to Camera Raw or something. I don’t want to bang on about this and alienate those who can help me, but I like having the product on my machine rather than a subscription model – and in so far as it is possible to resolve the issue, I want help to do so.

Chris Cox:
No, Photoshop CS6 (13.x) is several versions behind the current version of Photoshop (CC 2015 – aka 16.1.2).

Er, even the subscription has the product on your machine. All that changes is the license.

Basically the bug requires very specific steps, which not everyone hits all the time.
No, we know the exact cause of this bug. To avoid this, don’t change the image zoom while using the crop tool.

Me:
Hoho – that’s it? Don’t use the zoom tool while using the crop tool? I can live with that.

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3 thoughts on “Photoshop CS6 Crashing? It Might Be The Crop Tool

  1. Wow! Some conversation, before he got to the point! 🙂 They really tried hard to sell you a subscription!

    I would never have subscribed if I’d HAD the ordinary PS … but I didn’t.

    Like

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