I just got a message in a little Chatbox in the bottom corner of my Admin page.
And the person on the other end asked whether there was anything they could help me with.
So I ask who the person is.
Of course, I pretty much know it is someone from WordPress. And I am feeling slightly uptight.
And the reason for that is that sometimes WP seems to decide things that a lot of WP bloggers aren’t too happy about. I think that prevailing mood has affected me.
So when I see a chat box asking if there is anything they can help me with, I decide to be proactive and ask who the person is.
Me →Who are you?
Lisa – WordPress.com: Hi there! Anything I can help with?
Me →Who are you Lisa?
Lisa – WordPress.com: I’m a WordPress.com Happiness Engineer – we help with any of your questions about WordPress or getting your site set up 🙂
Me →I have been using WP.com for about seven years. I have several self-hosted sites as well – this is the first time I have seen this little popup. Is it a new ‘feature’?
Lisa – WordPress.com: Yep! We’re experimenting with live chat support.
Me →Is it Qualaroo ?
Me →I mean, the popup system – is it Qualaroo
Lisa – WordPress.com: We’re trying this with Olark right now, but have a few systems we’d like to test.
Me →Which others are you looking at?
Lisa – WordPress.com: I’m not sure, to be honest, we have a team evaluating a few options.
Me →How may people are on the chat system? With so many WP.com users it must take a huge team, no?
Lisa – WordPress.com: Not yet, we’re just testing it with a few people for now to see how it goes 🙂
Me →My first reaction was egotistical. I thought ‘Why would I with all my years of WP experience want any help???? (sounds of indignation) – but it’s kind of nice chatting to real WP person.
Me →may I suggest
Me →that your teams has a ‘profile’ for the person you are chatting with – and that you tailor your opening line to that?
Lisa – WordPress.com: Meaning your name for instance?
Me →It was the “Is there anything I can help you with?” that kind of grated – for the egotistical reason I mentioned.
Me →Question: Is there a desired end game from your team’s point of view? Like that I would buy an upgrade? Sorry for being so blunt.
Lisa – WordPress.com: No end game, we’re just here to help with any questions a user may have.
Me →OK, good. Well, to answer your original question – I think the only thing that comes to mind is whether a comment or a like that is done via the WP Reader ‘counts’ as a view of the site for stats?
Me →Or does a person have to actually click to go in to the site in order for that visit to be registered as a visit?
Lisa – WordPress.com: The person has to actually click and visit the site for the visit to be registered.
Me →Thanks – that answers a question that came up on a site I like to visit.
Me →Timethief there is really helpful and gives advice to lots of bloggers.
Lisa – WordPress.com: Oh good to hear!